Last updated 28 October 2026

Refund & Cancellation Policy

PrepmatrixAI is operated by Vlanar Technologies. We are committed to candidate success and customer satisfaction. This policy explains how refunds, cancellations, and credit adjustments work for all purchases.

1. Pay-As-You-Go Credits ($9.99 for 60 Minutes)

Pay-As-You-Go credits provide live interview coaching minutes with no recurring subscription commitment.

• Unused Credits: If you purchase a 60-minute credit pack and your interview is rescheduled or cancelled, or if you decide not to use the platform, you are entitled to a 100% full refund within 14 days of purchase, provided the credits remain unused.
• Non-Expiring: Purchased credits do not expire as long as your account remains active.
• Partial Usage: Once coaching minutes are consumed in an active interview session, used minutes are generally non-refundable, except where technical issues occurred.

2. Monthly Subscriptions (Pro & Premium)

PrepmatrixAI offers flexible monthly subscriptions (Pro at $19/month and Premium at $29/month).

• Cancel Anytime: You may cancel your subscription at any time with one click from your account dashboard or billing management link. There are no cancellation fees or long-term lock-in contracts.
• End of Billing Period: When you cancel, you will continue to have full access to your paid tier features until the end of your current paid billing period. You will not be billed again.
• 7-Day Initial Guarantee: If you subscribe to a monthly plan and determine within the first 7 days that the service does not fit your preparation needs, contact us for a full refund of your initial subscription fee.

3. Technical Issue Guarantee

We stand behind the reliability of our real-time coaching engine. If an unexpected platform outage, server failure, or software bug prevents your meeting tab audio from streaming, transcribing, or generating answers during a live interview, we will:

• Immediately re-credit any lost session minutes to your account, or
• Issue a full or prorated refund for that session upon verification.

4. How to Request a Refund

To request a refund or credit restoration, please contact our support desk:

Email: support@vlanar.com
Please include your account email address and payment receipt or transaction ID.

Our support team reviews and responds to all requests within 1 business day. Approved refunds are processed back to your original payment method (Paddle, credit card, or PayPal) and typically reflect in your bank or card account within 3 to 5 business days.

5. Merchant of Record

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com, who also handles order-related inquiries, currency conversion, and sales tax compliance.